Terms & Conditions

Effective Date: March 2026
Last Updated: March 2026

Welcome to pepnpower.com. These Terms and Conditions (“Terms”) govern your use of our website and the purchase of products from Healthycraft Foods Private Limited (“pepNpower”, “we”, “us”, or “our”).

By accessing or using our website, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our website.

1. General Information

Company Name: Healthycraft Foods Private Limited
Website: pepnpower.com
Registered Address: No. 682, 2nd Stage, 17th E Cross, Bangalore North, Bengaluru, Bengaluru Urban, Karnataka – 560038
FSSAI License Number: 11225333002390
Contact Email: team@healthycraftfoods.com
Contact Phone: +91 8050322475

2. Use of Website

2.1 Eligibility

You must be at least 18 years old to make purchases on our website. By placing an order, you represent that you are of legal age to enter into a binding contract.

2.2 Account Registration

To place orders, you may need to create an account. You are responsible for:

  • Maintaining the confidentiality of your account credentials
  • All activities that occur under your account
  • Notifying us immediately of any unauthorized use

2.3 Prohibited Activities

You agree not to:

  • Use the website for any unlawful purpose
  • Attempt to gain unauthorized access to our systems
  • Interfere with the proper functioning of the website
  • Upload malicious code, viruses, or harmful content
  • Engage in any form of automated data collection (scraping, bots, etc.)

3. Product Information and Orders

3.1 Product Descriptions

We strive to display our products as accurately as possible. However:

  • Colors and images may vary slightly due to screen settings
  • We reserve the right to correct any errors in product descriptions or pricing
  • All product information is subject to change without notice

3.2 Pricing

  • All prices are listed in Indian Rupees (INR) and include applicable GST
  • Shipping charges are additional and calculated at checkout
  • We reserve the right to change prices at any time without prior notice
  • The price charged will be the price displayed at the time of order placement

3.3 Order Acceptance

  • Placing an order does not guarantee acceptance
  • We reserve the right to refuse or cancel any order for any reason, including:
    • Product unavailability
    • Pricing errors
    • Suspected fraudulent activity
    • Delivery limitations
  • If we cancel an order after payment, a full refund will be processed

3.4 Order Confirmation

After placing an order, you will receive an email confirmation. This confirmation does not constitute acceptance of your order. Order acceptance occurs when we ship the product.

4. Payment

4.1 Payment Methods

We accept payments through Razorpay, which supports:

  • Credit/Debit Cards (Visa, MasterCard, RuPay)
  • UPI (Google Pay, PhonePe, Paytm, etc.)
  • Net Banking
  • Wallets

4.2 Payment Security

  • All payments are processed through secure, PCI-DSS compliant payment gateways
  • We do not store your complete payment card information
  • You are responsible for ensuring the accuracy of payment information provided

4.3 Payment Authorization

By providing payment information, you authorize us to charge the total amount displayed at checkout, including product cost, taxes, and shipping charges.

5. Shipping and Delivery

5.1 Delivery Area

We currently deliver pan-India through our shipping partner, Shiprocket.

5.2 Delivery Time

  • Standard delivery: 3-7 business days from order confirmation
  • Delivery times are estimates and may vary due to location, weather, or other factors
  • We are not liable for delays caused by courier services or force majeure events

5.3 Shipping Charges

Shipping charges are calculated based on order value, weight, and delivery location. Applicable charges will be displayed at checkout before payment.

5.4 Delivery Responsibility

  • You must provide accurate and complete delivery information
  • We are not responsible for delays or non-delivery due to incorrect addresses
  • Failed delivery attempts due to recipient unavailability may incur additional charges

6. Product Quality and Food Safety

6.1 FSSAI Compliance

All our products are manufactured in FSSAI-licensed facilities (License No: 11225333002390) and comply with Indian food safety standards.

6.2 Best Before Date

  • Products are shipped with adequate shelf life remaining
  • Check the “Best Before” date on the package upon delivery
  • Consume products before the expiry date for optimal quality

6.3 Storage Instructions

Follow storage instructions mentioned on the product packaging to maintain freshness and quality.

7. Intellectual Property

7.1 Ownership

All content on this website, including but not limited to:

  • Text, graphics, logos, images
  • Product names and packaging designs
  • Website design and layout
  • Software and code

…is the property of Healthycraft Foods Private Limited and protected by intellectual property laws.

7.2 Restrictions

You may not:

  • Reproduce, distribute, or modify any content without written permission
  • Use our trademarks, logos, or brand names without authorization
  • Create derivative works based on our content

8. Limitation of Liability

To the maximum extent permitted by law:

  • We are not liable for any indirect, incidental, or consequential damages
  • Our total liability shall not exceed the amount paid for the specific product
  • We are not responsible for any allergic reactions or adverse health effects (see allergen information on product labels)
  • We are not liable for website downtime, technical issues, or data loss

9. Disclaimer of Warranties

Our products and website are provided “as is” without warranties of any kind, either express or implied. While we strive for accuracy and quality, we do not guarantee:

  • Uninterrupted or error-free website operation
  • Complete accuracy of product information
  • Specific results from product consumption

10. Allergen Information and Health Disclaimer

  • Our products may contain nuts, seeds, and other common allergens
  • Check ingredient lists carefully if you have allergies or dietary restrictions
  • Products are manufactured in facilities that may process other allergens
  • Consult a healthcare professional before consuming if you have specific health concerns
  • Our products are not intended to diagnose, treat, cure, or prevent any disease

11. Governing Law and Dispute Resolution

11.1 Governing Law

These Terms are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of courts in Bengaluru, Karnataka.

11.2 Dispute Resolution

In case of any dispute, we encourage you to contact us first at team@healthycraftfoods.com to seek an amicable resolution before pursuing legal action.

12. Modifications to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting on this page with an updated “Last Updated” date. Your continued use of the website after changes constitutes acceptance of the modified Terms.

13. Severability

If any provision of these Terms is found to be unenforceable or invalid, the remaining provisions shall remain in full force and effect.

14. Contact Information

For questions or concerns regarding these Terms and Conditions, please contact us:

Healthycraft Foods Private Limited
Email: team@healthycraftfoods.com
Phone: +91 8050322475
Address: No. 682, 2nd Stage, 17th E Cross, Bangalore North, Bengaluru, Bengaluru Urban, Karnataka – 560038

FSSAI License Number: 11225333002390

By using pepnpower.com, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.