Privacy Policy

Effective Date: March 2026
Last Updated: March 2026

Healthycraft Foods Private Limited (“we”, “us”, “our”, or “pepNpower”) operates pepnpower.com. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase from us.

Please read this Privacy Policy carefully. By using our website, you consent to the practices described in this policy.

1. Information We Collect

1.1 Personal Information

When you place an order or register on our site, we may collect:

  • Name
  • Email address
  • Phone number
  • Billing and shipping address
  • Payment information (processed securely through payment gateways)

1.2 Automatic Information

We may automatically collect certain information about your device, including:

  • IP address
  • Browser type and version
  • Operating system
  • Pages visited and time spent on pages
  • Referring website addresses

1.3 Cookies and Tracking Technologies

We use cookies, web beacons, and similar technologies to enhance your browsing experience, analyze site traffic, and understand user preferences. You can control cookies through your browser settings.

2. How We Use Your Information

We use the information we collect to:

  • Process and fulfill your orders
  • Send order confirmations and shipping updates
  • Respond to customer service requests and support inquiries
  • Improve our website, products, and services
  • Send promotional emails and marketing communications (with your consent)
  • Prevent fraudulent transactions and protect against security threats
  • Comply with legal obligations

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

3.1 Service Providers

  • Payment Processors: Razorpay (for secure payment processing)
  • Shipping Partners: Shiprocket and courier services (to deliver your orders)
  • SMS Service: 2factor.in (for order notifications and OTP)
  • Cloud Services: For hosting and data storage

These service providers are contractually obligated to protect your data and use it only for the purposes we specify.

3.2 Legal Requirements

We may disclose your information if required by law, court order, or government regulation, or if we believe disclosure is necessary to protect our rights, safety, or property.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.

Payment information is processed through secure, PCI-DSS compliant payment gateways and is not stored on our servers.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Order and transaction data may be retained for accounting, tax, and legal compliance purposes.

6. Your Rights

You have the right to:

  • Access: Request a copy of the personal information we hold about you
  • Correction: Request correction of inaccurate or incomplete information
  • Deletion: Request deletion of your personal information (subject to legal obligations)
  • Opt-Out: Unsubscribe from marketing emails at any time
  • Withdraw Consent: Withdraw consent for data processing where applicable

To exercise these rights, contact us at team@healthycraftfoods.com.

7. Marketing Communications

If you have provided consent, we may send you promotional emails about new products, special offers, or other information we think you may find interesting. You can opt out of marketing communications at any time by:

  • Clicking the “unsubscribe” link in any marketing email
  • Contacting us at team@healthycraftfoods.com

Please note that even if you opt out of marketing emails, we will still send transactional emails related to your orders.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

9. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date. Your continued use of our website after changes are posted constitutes your acceptance of the revised policy.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Healthycraft Foods Private Limited
Email: team@healthycraftfoods.com
Phone: +91 8050322475
Address: No. 682, 2nd Stage, 17th E Cross, Bangalore North, Bengaluru, Bengaluru Urban, Karnataka – 560038

FSSAI License Number: 11225333002390

This Privacy Policy is designed to comply with Indian data protection laws and international standards including GDPR principles.